7. Billing, Subscriptions and Refunds
Clear, quantified refund terms — fully consistent with our Terms of Service and Pricing.
7-day money-back guarantee
Contact us within 7 days of your first subscription purchase for a full refund.
Duplicate charges refunded
Any duplicate or erroneous charge is refunded in full.
Credits & billing periods
Credits used during a cycle are consumed as you use the service; a billing period already started is non-refundable except where required by law.
7. Billing, Subscriptions and Refunds
SearchByVideo offers a Free plan and paid subscription plans (billed monthly or annually) that grant a monthly allotment of credits. Payments are processed by our third-party Merchants of Record, Creem (creem.io) and/or Waffo (waffo.ai), which handle billing and tax collection on our behalf. Refund rules: (a) we offer a 7-day money-back guarantee on your initial subscription purchase — contact us within 7 days of that purchase for a full refund; (b) duplicate or erroneous charges are refunded in full; (c) after the 7-day window, payments for a billing period that has already started are non-refundable and partial periods are not pro-rated, except where required by law or where we terminate your account without cause; (d) credits granted in a billing cycle are consumed as you use the service, do not carry over, and are not separately refundable; and (e) statutory withdrawal rights (such as the EU/UK 14-day cooling-off period) are preserved for your first purchase and no longer apply once you begin using the service. To request a refund, email support@searchbyvideo.net with your account email and the reason for your request.
8. Term and Termination
These Terms remain in effect for as long as you use the service. If you materially violate these Terms, or use the service in a fraudulent, abusive, or unlawful manner, we may, at our sole discretion and with or without prior notice: suspend your access temporarily or indefinitely; terminate your account and revoke your license to use the service; forfeit any remaining credits and unused paid balance in your account without refund; and remove content that violates these Terms. If we terminate or suspend your account because of your breach, you are not entitled to any refund of fees already paid or of forfeited credits. If we discontinue the service for reasons not attributable to your breach, we will refund the pro-rated, unused portion of any prepaid subscription. You may stop using the service and delete your account at any time from your account settings or by contacting support@searchbyvideo.net.
How to request a refund
Email support@searchbyvideo.net with your account email and the reason for your request. We typically respond within 24 hours. You can also reach us via the Contact page.